Frequently Asked Questions
Everything you need to know about shopping at Portia and Scarlett.
How do I determine the correct size for my dress?
We recommend referring to our specific Portia and Scarlett size guide located on each product page. Measurements should be taken at the fullest part of your bust, the smallest part of your waist, and the widest part of your hips to ensure a perfect fit.
What is your return policy for evening wear?
Due to the delicate nature of our high-end garments, we offer returns for store credit only within 7 days of delivery. The item must be unworn, unwashed, and have all original tags and security ribbons attached.
How long does shipping take for international orders?
We ship worldwide via DHL Express. International orders typically arrive within 5-10 business days, depending on customs processing times in your specific country.
Can I track my order once it has been placed?
Yes, once your order has been dispatched, you will receive an automated email containing your tracking number and a link to monitor your shipment's progress in real-time.
Are your dresses authentic Portia and Scarlett designs?
Yes, when you shop directly through our website, you are guaranteed 100% authentic Portia and Scarlett luxury designs, crafted with our signature fabrics and hand-finished detailing.
Do you offer alterations or custom sizing?
We currently do not offer in-house alterations or custom-to-measure sizing. We recommend visiting a professional tailor to have your gown adjusted for your specific height and body shape.